1. Introduction
Welcome to Painapp.com (“Painapp,” “we,” “our,” or “us”). Your privacy is of utmost importance to us, and we are committed to protecting your personal information. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website or use our mobile application (collectively, the “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
By accessing or using our Services, you agree to this Privacy Policy and our Terms of Use. If you do not agree with our policies and practices, your choice is not to use our Services.
2. Information We Collect
a. Information You Provide to Us
We collect information you provide directly to us, including when you:
• Create an account or profile.
• Use interactive features of the Services.
• Submit information via forms on the Services.
• Communicate with us via third-party social media sites.
• Request customer support or otherwise communicate with us.
The types of information we may collect include:
• Personal Information: Name, email address, phone number, date of birth, and payment information.
• Health Information: Medical conditions, symptoms, treatment preferences, and other health-related data.
• User Submissions: Content and information you submit or post on the Services, including interactions with health coaches.
b. Information We Collect Automatically
When you access or use our Services, we may automatically collect information about you, including:
• Usage Information: Details of your visits to our Services, including traffic data, location data, and other communication data.
• Device Information: Information about your computer, tablet, or mobile device, including IP address, operating system, and browser type.
• Location Information: Information about your location if you permit the Services to access location services.
c. Information We Collect from Other Sources
We may also obtain information about you from other sources and combine that with information we collect through our Services.
3. How We Use Your Information
We use the information we collect to:
• Provide, maintain, and improve our Services.
• Personalize your experience on our Services.
• Process your transactions and manage your account.
• Communicate with you about products, services, offers, and events.
• Monitor and analyze trends, usage, and activities in connection with our Services.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Comply with legal obligations and enforce our agreements.
4. Sharing Your Information
We may share your information in the following ways:
• With Service Providers: We may share your information with vendors and other third-party service providers who perform services on our behalf.
• With Other Users: If you use interactive features of the Services, information you provide may be displayed to other users.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to a legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information in other ways if you give us consent.
5. Cookies and Other Tracking Technologies
We may use cookies, web beacons, and other tracking technologies to collect information about your use of our Services, which allows us to improve and customize your experience.
6. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.
7. Data Retention
We will retain your information for as long as your account is active or as needed to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights and Choices
a. Accessing and Correcting Your Information
You can access, update, or delete your personal information by logging into your account or contacting us directly.
b. Opting Out of Communications
You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails.
9. European Union Users
If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR) regarding your personal data, including:
• Right to Access: You have the right to request access to your personal data.
• Right to Rectification: You have the right to request that we correct any inaccuracies in your personal data.
• Right to Erasure: You have the right to request that we delete your personal data under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
• Right to Data Portability: You have the right to request that we transfer your personal data to another controller.
• Right to Object: You have the right to object to the processing of your personal data under certain circumstances.
If you wish to exercise any of these rights, please contact us at hello@painapp.health.
10. International Transfers
Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from those of your country.
11. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (if we have your email address) or by posting a notice on our Services prior to the change becoming effective. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: hello@painapp.health
